Common Carrier Services:
Larger tile shipments over 50 lbs. require delivery by private trucking firms (common carriers). These companies will call you in advance to arrange a delivery time. This is curbside delivery only.  For these type of orders please make sure you have made arrangements in advance to have someone available (contractor, friend, etc.) to help you bring the items into your home.

It is very important that you inspect these common carrier deliveries thoroughly before signing for them. Inspect the boxes for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. If a product appears to be damaged to the point that it cannot be used - do not accept it.

If you discover internal (non-visible) damages after the delivery has been signed for then you need to notify us within 48 hours of receipt.

NortheasternTile.com cannot accept responsibility for any damaged product once you sign for a delivery, but we will work with you to resolve the claim with the carrier.